Everything at ITW Heartland begins and ends with customer satisfaction. The strength of this ethic is found in our mission, "To assure the best possible service and value to our customers by building partnerships and promoting teamwork with them."

Every organization has values, whether they are stated or not. Values find their way into everything the people of the organization do and how they do it. At ITW Heartland, we are intentional about our values. That means we hire team members not only based upon exceptional skills and competencies, but also based upon a set of values that aligns with our culture and client expectations.

Trusted Partnerships
As a premier manufacturing firm we are more than a vendor for our customers. We strive to become trusted advisors based upon long-term partnerships and value. Such partnering stems from a genuine desire to help our customers succeed in their businesses.

Contagious Integrity
We value integrity in all of our relationships. Integrity implies that we “say what we mean” and are accountable to “do what we say”. We know that integrity is contagious and we insist that it is modeled and preserved at all levels within ITW Heartland.

Dignity and Respect
We treat everyone with dignity and respect. We value dignity because it cultivates a deeper meaning and purpose to one’s work, and that becomes transformational in our collective performance as a team.

Quality and Excellence
Quality must exist beyond our products. It must be pervasive in everything we do. Quality is best reflected in the pursuit of excellence. We seek to exceed expectations in our relationships, responsiveness, communications, operations, products and services.

Service
Service is a value that resides in the heart of a professional, not in a department. At times, service requires individual sacrifices, and we are willing to make them. We believe a caring attitude leads to great service, service fosters loyalty, and loyalty leads to business success.

Innovation and Change
We must be innovative in every facet of our operations to continually fulfill our mission as a world-class company in a competitive global market. We applaud risk takers that view inventive failure as a stepping stone to innovation. We encourage continuous learning and professional mastery as requisite to innovation.

Teamwork and Community
We spend much of our waking life involved in relationships associated with the work place. As a result, “business is personal” to us. Fun, friendship and camaraderie are a valued part of our client and team interactions. We respect diversity in our team members and encourage a healthy balance between their professional and personal lives.

Greatness Gives Back
At ITW Heartland, our success brings the responsibility to give back to our community. We give back in ways that reflect broadly held values, and whenever possible, reinforce our business objectives.

Last is First
At ITW Heartland, many of us are motivated by biblical principles. We believe we are called to serve others, not only in our personal lives, but in our work. Our pride and egos may alter that motivation at times, but we remind ourselves that a genuine humility before God and others is where personal and professional fulfillment will ultimately be found.