Mission / Values

A Worthy Mission

Everything at ITW Heartland begins and ends with customer satisfaction. The strength of this ethic is found in our mission, “To assure the best possible service and value to our customers by building partnerships and promoting teamwork with them.”
Every organization has values, whether they are stated or not. Values find their way into everything the people of the organization do and how they do it. At ITW Heartland, we are intentional about our values. That means we hire team members not only based upon exceptional skills and competencies, but also based upon a set of values that aligns with our culture and client expectations.

Here is what we value at ITW Heartland

Mutual Respect & Trust

At ITW Heartland, mutual respect and trust are integral to the way we live both personally and professionally.  All people with whom we work, live and serve are treated with honor, dignity, and respect.  Trust is the bedrock upon which all of our values are built.

Honesty

At ITW Heartland, we value integrity in all of our relationships.  We do the right thing even when no one else is watching.  We know that integrity is contagious and we insist that it is modeled and preserved at all levels within ITW Heartland.

Excellence

At ITW Heartland, we are a company that seeks excellence in everything we do.  We are passionate about people, process, product and service.  Excellence is not only a value; it is a discipline and a means for making the world a better place.

Innovation

At ITW Heartland, we are passionate about customer-focused, market-driven innovation.  Whether we are innovating processes or products, we do so in a manner that is viable, time-sensitive, and sustainable.

Wellness

At ITW Heartland we take a holistic, inclusive approach to employee wellness where we care about the whole person, including their work experience, family life and general well-being.  Our emphasis on wellness creates a safe and enjoyable work environment where people care about each other.  We strive to offer rewarding and challenging work and take great pride in being a part of a caring company.