A Worthy Mission

Everything at ITW Heartland begins and ends with customer satisfaction. The strength of this ethic is found in our mission, “To assure the best possible service and value to our customers by building partnerships and promoting teamwork with them.”

Every organization has values, whether they are stated or not. Values find their way into everything the people of the organization do and how they do it. At ITW Heartland, we are intentional about our values. That means we hire team members not only based upon exceptional skills and competencies, but also based upon a set of values that aligns with our culture and client expectations.

Here is what we value at ITW

Integrity

  • We operate with complete integrity and the highest ethical standards in all of our interactions and dealings with our ITW colleagues, customers, suppliers, and stakeholders.
  • No compromises, no short cuts, and no exceptions.
  • There is no situation in which it is acceptable to compromise our integrity in order to improve business performance.
  • Our reputation and credibility are among our most important business assets. We will not undertake or tolerate any behaviors that have the potential to do harm to either.

Simplicity

  • 80/20 is not just something we do, it’s how we think — it is our core philosophy and drives simplicity into everything we do by focusing on the “20” of any opportunity or problem that drives “the 80” of the results or outcomes.
  • We recognize that complexity is a major performance inhibitor and we are aggressive in working to minimize complexity in our business processes, structures, and systems in an ongoing and continuous manner.
  • Our ability to combine the advantages of large company resources with small company speed, responsiveness and flexibility is an important and distinct competitive advantage for ITW. As a result, we will be proactive and intentional in minimizing non value-added activity and bureaucracy across the company.

Trust

  • We trust that all ITW colleagues will operate with their best efforts and in the best interests of the company at all times.
  • At ITW, trust is assumed and not something that needs to be proven first.
  • As a result, it is essential that all of us consistently demonstrate trustworthiness in all of our behaviors and business interactions.
  • Trust is the critical enabler of our decentralized entrepreneurial culture.

Respect

  • We treat everyone as we expect to be treated and value the diversity of perspectives, backgrounds, and experiences of all of our ITW colleagues at all levels of the organization.
  • We believe that only by having an inclusive culture and creating an environment where diverse opinions and perspectives are actively sought and freely shared can we be the best ITW that we can be.
  • The best way to ensure that we get the best ideas is to engage the broadest possible relevant group of employee stakeholders around a particular problem or issue.
  • It’s the quality of ideas that matter, not the power of position or authority.

Shared Risk

  • We recognize that continuously evolving and innovating is essential to ITW’s ability to remain a strong, successful and growing company, and that failures and mistakes are an essential part of the process. We believe that if we are not making mistakes, we are not striving hard enough to improve and develop as individuals or as a company.
  • Once we decide on a course of action, we all take ownership and share the responsibility for the outcome…good or bad. We share our successes and take responsibility for our mistakes and challenges as a team.
  • We focus on “solving the problem,” not “pointing the finger.”